ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) (English)
ITIL® 4 Trainings in English 3 Tage
- Termin
- Inhouse
- Individuell
Zweiter Tag: 09:00 bis 17:00 Uhr
Letzter Tag: 09:00 bis 12:30 Uhr
1.892,10 € inkl. 19% USt.
inkl. Kursmaterial
This 2.5 day training to become an ITIL 4 Specialist:
Drive Stakeholder Value (DSV) is intended for all those with the ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its practices and to achieve the ITIL 4 Managing Professional Status.
You acquire the knowledge and application, all kinds of commitment and interaction between a service provider and its customers, users, suppliers and partners. In doing so, you will deepen your basic knowledge from the Foundation and treat the practices, processes and activities in the necessary depth and practical relevance. At the end of the training you will be able to pass the official exam and to align the services of your organisation profitably.
Advantages:
- Live training with a real trainer
- Digital training documents
- No travel time and costs
- Anywhere
- Examination at classroom trainings is optional held paperbased after the seminar or online at a date of your choice.
Please note: the price includes
- seminar fee
- exam fee
- education package
- original e-book
These additional services are specified by the accreditation authority and therefore cannot be deselected.
Accredited ITIL® 4 Drive Stakeholder Value (DSV) training is provided by SERVIEW, accredited by PEOPLECERT. ITIL® is a registered trade mark of AXELOS Limited., used under permission of AXELOS Limited. All rights reserved.
Zielgruppe
- Managers
- Employees of service or IT organizations
- IT professionals
- Business managers
who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.
Voraussetzungen für die Schulung
You are in possession of the ITIL® Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.
1.535,10 € inkl. 19% USt.
Kursinhalte
Learning Goal:
In this 2.5 day training you will learn an understanding of the concepts presented in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners. The successful completion of the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate's practical and technical knowledge of the use of successful, modern IT-enabled services, teams and workflows.
Learning Objects:
- You will understand the customer journey
- You will learn how to promote stakeholder relations
- Expertise on shaping demand and defining services offered
- Expertise on the onboarding and offboarding of customers and users
- You will learn how to act in partnership to ensure continuous value creation (consumption /supply of services)
- Expertise on the realization and validation of service value
- Understanding of service marketing and negotiating agreements.
Training Content:
The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.
- 7 steps and mapping of a customer journey
- Target markets and stakeholders
- Stakeholder management
- Managing stakeholders and partners
- Developing customer relationships - concept of customers and users
- Managing Demand
- 3 basic types of service relationship types
- Align and agree
- Onboarding and Offboarding
- Continual Value Co- Creation
- Value realisation and validation
- Lean Thinking Principles
- 8 dimensions of a customer-facing culture
- 5 principles of Design Thinking
- DSV relevant practices
ITIL® 4 DSV certificate:
The ITIL® 4DSV examination is held online after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.
Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.
Validity: unlimited
Examination language: ENGLISH
Exam Fee: € 370,00 plus VAT
Buchen ohne Risiko
Sie zahlen erst nach erfolgreicher Schulung. Keine Vorkasse.
Lernen von Experten
Zertifizierte und praxiserfahrene TrainerInnen
Durchführungs-Garantie
Unsere Schulungen finden ab der 1. Buchung statt.
Inklusive
Mittagessen, Kursmaterial, Zertifikat, WLAN, Getränke uvm.
Gruppengröße
Minimal 1, Maximal 8 TeilnehmerInnen
Sprache
Deutsch (Englisch auf Wunsch)
Förderungen
Bis zu 100% Kostenübernahme!
Termine für ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) (English)
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